Privacy policy

Welcome to Urban Grind Cafe!

This privacy policy explains how Urban Grind Cafe ("we", "us", "our") manages, uses, and discloses personal information when you visit or shop at https://urbangrindcafe.ca/ (the "site").

The Data We Collect

Our customers' privacy is a top priority. When visiting our site, some of your personal data is automatically collected, such as:

- Web browser details
- IP Address
- Timezone
- Specific cookies on your device

Additional data may be gathered as you explore different pages on our site, including products viewed, search terms used, and any other interaction on the site. This is all referred to as "Device Information."

Methods of Data Collection

Your device information is collected through the following:

- Cookies: These are data files placed on your device by a website.
- Log Files: These files track website activity, recording data such as your IP address, browser type, ISP, date and time stamps, and more.
- Web Beacons/Tags/Pixels: These are files used to monitor your navigation and interaction with the site.

Any time you attempt to make a purchase on our site, we collect necessary information such as your name, billing and shipping details, payment information, email address, and phone number. This all pertains to "Order Information".

Using Your Information

Personal information collected will be utilized to process orders, manage payments and shipping details, as well as for necessary communication purposes. Your device information helps us prevent fraud and optimize our site. No consumer account or transaction data will be disclosed unless required by law or to our Acquirer or Visa/Mastercard Corporations.

Information Sharing

We share personal information with third parties like Google for order processing and in-depth site analytics. You can find out more about how Google uses your information here. You can also opt out of this agreement with Google by visiting this link here.

Targeted Advertising

We use personal information for targeted advertising. Learn more about targeted advertising here. You can also opt out of targeted advertising across various platforms at the links below.

Opt out of targeted advertising:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Opt-out via the Digital Advertising Alliance at http://optout.aboutads.info/

Do Not Track Policy

Our site maintains its data collection and usage practices regardless of whether your browser sends a Do Not Track request.

Your Data Rights

European residents can request the access, modification, or deletion of their personal data at any time. Please note that we process data for contractual obligations or legitimate business interests only. However, due to this, your data may transfer outside of Europe, including to Canada and the U.S.

Data Retention Policy

We retain Order Information in our records unless requested otherwise.

Policy Updates

We may update this privacy policy periodically due to changes in our practices or for other operational, legal, or regulatory reasons.

Contact Information

For inquiries or complaints regarding our privacy practices, please reach out to us via email as listed in our 'Contact Us' section, or by mail at:

Urban Grind Cafe
789 Birchwood Avenue
Oakville, ON L6M 3N7
Canada